Management of impacts on stakeholders in the business value chain

1. Business Value Chain

The Company attaches great importance to the health and safety of employees and business partners by adhering to the principle of physical distancing, maintaining hygiene such as wearing a mask, handwashing with soap or alcohol, working from home to reduce bundling in the office by organizing work at home. The Company also arranges tools to support working online and daily health reporting system to follow up the employees' health condition.

The Company has organized meetings via e-mail and online channels such as Microsoft Teams (MS Teams) to keep up with the situation and business operations for customers and business partners.

2. Stakeholder Connecting

In assessing the stakeholders, the Company’s work units in charge of dealing and coordinating with each stakeholder groups through the joint meetings and email: information@kye.meap.com. The Company has brought complaints, suggestions, and opinions as a guideline for improving operations and responding to the expectations of all stakeholders appropriately. According to the Company's business ethics, Article 7, "Relationships with Stakeholders", conducting business and coordinating relationships based on honesty and fairness promotes good cooperation that would bring about sustainable development and growth.

Sustainability issues from different groups of stakeholders

Stakeholders	Requirements	Process	Guidelines and Strategy
Employees	• Fair remuneration and proper welfare suited for economic conditions • Career advancement and security • Well-being and safety at workplace • Access to ongoing skill and knowledge development	• Regular survey of market remuneration payment • Development of succession plan • Welfare Committee, and Occupational Health, Safety and Environment Committee • Preparation of personnel development roadmap • Development of communication channel between the Company and employees via Internet	• Promotion of employees’ fundamental rights at work pursuant to work regulations. • Payment of remuneration and other benefits on a par with the industry • Arrangement of work environment to ensure safety and good sanitation supportive to good work performance
Customers	• Punctual delivery of safe and quality products in the required quantity • Offering of products at reasonable prices • Other services supportive to economic, social and environmental issues • Trade agreements under fair conditions • Keeping customers’ information confidential • Accurate information on products and services	• Survey of customer satisfaction • Making available system and channel for customers to lodge complaints on product and service quality and safety • Holding meetings for sharing of information and opinions/comments • Giving technical support to customers regarding use of the Company’s products and services	• Research, development and production of safe and energy-saving products • Quality policy • Training on technical knowledge and provision of knowledge on products to dealers • Trade agreement rules and criteria
Business partners	• Equitable treatment of business partners and fairness in procurement • Fair consideration and agreements • Strict observance of agreements and conditions agreed upon	• Making available transparent and examinable procurement system • Holding annual meeting to give explanation on the procurement policy for business partners’ information • Holding meetings to track work progress to be in line with the plan on a continuous basis	• Keeping abreast of procurement rules, regulations and criteria, such as those regarding selection of procurement sources • Rules and regulations regarding inspection and follow-up of procurement sources • Compliance with fair trade conditions
Shareholders	• Bringing about worthwhile investment returns, both short-term and long-term • Building business growth and security • Fair and transparent management with adequate and timely disclosure of information	• Holding annual general meeting of shareholders to allow for shareholders’ exercise of rights to vote and express opinions on an equitable basis • Making available contact channel through Company Secretary and Company website	• Disclosure of Company information in annual report, form 56-1, and press release • Availability of complaint filing channel • Additional channel for communication and disclosure of information, such as website
Community	• Environment protection • Fostering of quality of life and good relationship with the community • Participation in community activity and respect for and preservation of local custom and tradition	• Social activities and campaigns • Acknowledgment and sharing of opinions • Company management being key in coordinating with the community	• Continuous communication with community leaders regarding community development • Regular cooperation with government sector in running activities of social and environmental contribution
Government agencies	• Compliance with relevant laws, rules and regulations • Management of environmental quality and caring for the community	• Attending seminars and training courses arranged by government agencies and keeping contact and coordination with relevant government agencies • Official or unofficial meetings and consultation with government agencies regarding regulatory compliance	• Keeping abreast of developments of laws, rules and regulations • Making reports completely and by the deadline set forth • No payment to government officers without reasonable grounds

Management of impacts on stakeholders in the business value chain

Home

Contact

Investor Relations

About KYE

Careers

Products

Last Update